Frequently Asked Questions
Everything you need to know about your BOOX experience
What is the standard shipping time for BOOX devices?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the warehouse used for fulfillment.
Do BOOX tablets come with a warranty?
Yes, all new BOOX devices come with a one-year limited warranty that covers hardware defects under normal use conditions.
What is your return policy for open-box items?
We offer a 30-day return policy. If the device has been opened, it must be returned in its original packaging with all accessories to be eligible for a refund, subject to a restocking fee.
Does the BOOX Shop ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any applicable customs duties, taxes, or import fees.
Can I use the Google Play Store on my BOOX device?
Yes, BOOX devices run on an open Android operating system. You can enable the Google Play Store through the settings menu to download your favorite apps.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.